If for any reason the Customer is not satisfied with their purchase, items that are not worn can be returned within 10 days of the date of shipment.
The official procedure to be followed in case of rendering is as follows:
The original label must be attached to the product.
The products should not have been worn.
In the E-mail, indicate the codes of the items you intend to return and the desired compensation: color change, item change or refund.
Upon receipt of the reseller's request, FALSIGIOIELLI.IT's Customer Service will send a written confirmation to the customer containing the Return Order number. The customer will have to write that authorization number on the parcel with which he will make the goods.
Products must be returned under the same conditions as they were originally shipped and packaged appropriately.
Returns must be received at FALSI GIOIELLI DI FRANCIOSI SILVIA within 10 days of written confirmation from the Customer Support office.
Shipping costs for the return of the products are the responsibility of the Customer.
In the event that the Customer receives defective merchandise, or FALSIGIOIELLI.IT is sent by mistakes in shipping, it is required to follow the same instructions as above.
FALSIGIOIELLI.IT reserves the right to request photographic evidence before authorizing return for defective goods and to pay for shipping costs for returning goods to their premises.
FALSIGIOIELLI.IT will send the Customer the items in return for the Customer.
FALSIGIOIELLI.IT reserves the right to refuse unauthorized return.
FALSIGIOIELLI.IT does not accept returns of products that have been worn, washed or altered in any way.
FALSIGIOIELLI.IT reserves the right to inspect and evaluate the conditions of the returned goods, establishing additional charges that may be necessary for the resale of the returned products.
FALSIGIOIELLI.IT reserves the right to ask for photographic evidence if it is deemed necessary for the evaluation of the rendering process.